Tim Searcy Talks About ATA's New Certification Program

Peter DeHaan interviews Tim SearcyTim Searcy, CEO of ATA (American Teleservices Association) discusses ATA's new certification program and other call center developments.

Peter DeHaan, Publisher of Connections Magazine, interviewed Tim Searcy during the 2010 ATA Convention and Expo, September 12-15 in Orlando Florida.

This podcast is available from iTunes or click the play button to listen to the recording:

 

Download | Duration: 00:13:57

 

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