Connections Magazine Podcasts: Jim Iyoob on Best-in-Class Chat Services

Connections Magazine Podcasts

Jim Iyoob on Best-in-Class Chat Services

At the 2011 ATA Convention, Etech's Jim Iyoob talked about chat services for call centers.

His presentation was entitled: "A look at Best-in-Class Performance for Implementing Chat Services."

The podcast is available from iTunes or click the play button to listen to the recording:

Download | Duration: 00:34:54

Jim Iyoob is Vice President of Global Development at Etech. Etech a global provider of customer acquisition and service solutions using voice and chat channels. Etech has a history of helping companies cost-effectively acquire new customers and maximize profits.