60 http://podcast.connectionsmagazine.com Sat, 11 Feb 2012 08:56:04 GMT Sat, 11 Feb 2012 08:56:04 GMT en copyright 2008 by Peter DeHaan Publishing Inc Connections Magazine Podcasts Interviews and presentations from the call center and teleservices industry. Provided by Connections Magazine and Peter DeHaan, publisher. Interviews and presentations from the call center and teleservices industry. Provided by Connections Magazine and Peter DeHaan, publisher. peter@peterdehaan.com no Jim Iyoob on Best-in-Class Chat Services Jim Iyoob speaks at the 2011 ATA Convention: "A Look at Best-in-Class Performance for Implementing Chat Services." no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/110414%20Jim%20Iyoob.mp3?ref=rss Thu, 02 Jun 2011 16:09:00 GMT 00:34:54 Jim Iyoob, ATA, ATA 2011 Convention Nobel Biz's Sasha Gorman talks with Peter DeHaan Sasha Gorman, of Nobel Biz, is interviewed by Peter DeHaan, publisher of Connections Magazine. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Sasah%20Gorman.mp3?ref=rss Wed, 27 Oct 2010 17:26:00 GMT 00:23:26 Peter DeHaan, Connections Magazine, Sasha Gorman, Nobel Biz, ATA podcast Tim Searcy Talks About ATA's New Certification Program Tim Searcy talks about ATA'S new certification program that was announced that the 2010 ATA Convention and Expo no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/100922%20Tim%20Searcy.mp3?ref=rss Fri, 22 Oct 2010 19:38:00 GMT 00:13:57 Tim Searcy, ATA, Peter DeHaan, Connections Magazione Etech's Jim Iyoob Interviewed by Peter DeHaan Peter DeHaan, publisher of Connections Magazine, talks with Etech's, Jim Iyoob at the 2010 ATA Convention no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Jim%20Iyoub.mp3?ref=rss Wed, 20 Oct 2010 17:56:00 GMT 00:19:12 Jim Iyoub, Etech, Peter DeHaan, Connections Magazine, ATA Convention Judy McKee, of McKee Consulting LLC Connections Magazine's Peter DeHaan talks with Judy McKee of McKee Consulting about the Teleservices Industry. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Judy%20McKee.mp3?ref=rss Tue, 12 Oct 2010 13:59:00 GMT 00:19:40 Judy McKee, McKee Consulting, Peter DeHaan, Connections Magazine, ATA, the Postive Coach Approach Angela Morris, president of Quality Contact Solutions Angela Morris of Quality Contact Solutions is interviewed by Peter DeHaan, publisher of Connections Magazine no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/100928%20Angela%20Morris.mp3?ref=rss Tue, 28 Sep 2010 18:01:00 GMT 00:35:26 Angela Morris, Quality Contact Solutions, Peter DeHaan, Connections Magazine Alston Tascom's Wayne Scaggs Discusses Call Center Hosting Alston Tascom's Wayne Scaggs discusses Call Center Hosting with Connections Magazine's Peter DeHaan. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/100513%20Wayne%20Scaggs.mp3?ref=rss Tue, 01 Jun 2010 13:28:00 GMT 00:26:41 Alston Tascom, Wayne Scaggs, Call Center Hosting, Peter DeHaan, Connections Magazine Startel's Bill Lane Takes a Look into the Future of the Teleservices Industry Peter Dehaan, of Connections Magazine, interviews Startel's president, Bill Lane, and the 2010 ATSI Convention. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/100513%20Bill%20Lane.mp3?ref=rss Mon, 24 May 2010 15:28:00 GMT 00:26:30 Peter Dehaan, Connections Magazine, Startel, Bill Lane, ATSI Convention Ari Bajaj, of Nobel Biz Interviewed at ATA Convention Ari Bajaj (Marketing Manager for Nobel Biz) is interviewed by Peter DeHaan (Connections Magazine) at the 2009 ATA Convention no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/091005%20Ari%20Bajaj%20.mp3?ref=rss Tue, 03 Nov 2009 12:00:00 GMT 00:07:45 Ari Bajaj, Nobel Biz, Peter DeHaan, Connections Magazine, ATA Mike Kovatch - Contact Center Compliance Peter DeHaan Interviews Mike Kovatch, CEO of Contact Center Compliance Peter DeHaan (Connections Magazine) interviews Mike Kovatch (CEO of Contact Center Compliance) at the 2009 ATA Convention in New Orleans. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/091005%20Mike%20Kovatch.mp3?ref=rss Tue, 27 Oct 2009 13:00:00 GMT 00:12:33 Mike Kovatch, Contact Center Compliance, ATA, Peter DeHaan, Connections Magazine Interview with ATA's Tim Searcy Peter DeHaan interviews Tim Searcy at the 2009 ATA Convention in New Orleans, LA, October 6, 2009 no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/091006%20Tim%20Searcy.mp3?ref=rss Wed, 21 Oct 2009 00:40:00 GMT 00:16:58 ATA, Tim Searcy, Connections Magazine, Peter DeHaan, 2009 ATA Convention Interview with Vince McGlone Peter DeHaan, publisher of Connections Magazine, interviews Vince McGlone from TASterix. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090804%20Vince%20McGlone.mp3?ref=rss Tue, 04 Aug 2009 12:00:00 GMT 00:16:02 Vince McGlone, Vince McGlone TASterix, TASterix, Peter DeHaan, Connections Magazine, ATSI Convention Podcast interview with Amtelco's Gary Kerner Amtelco's Gary Kerner updates Peter DeHaan, Publisher of Connections Magazine. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090728%20Gary%20Kerner.mp3?ref=rss Tue, 28 Jul 2009 12:00:00 GMT 00:17:23 Gary Kerner, Amtelco, Gary Kerner Amtelco, ATSI Convention, Peter DeHaan, Connections Magazine Wayne Scaggs Interview, 2009 Peter DeHaan, publisher of Connections Magazine, chats with Wayne Scaggs, of Alston Tascom. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090721%20Wayne%20Scaggs.mp3?ref=rss Tue, 21 Jul 2009 12:00:00 GMT 00:19:47 Alston Tascom Wayne Scaggs, Wayne Scaggs, Alston Tascom, 2009 ATSI Convention, Peter DeHaan, Connections Magazine Podcast of Patty Anderson Telescan's Patty Anderson shares with Peter DeHaan of Connections Magazine. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090714%20Patty%20Anderson.mp3?ref=rss Tue, 14 Jul 2009 13:00:00 GMT 00:14:12 Patty Anderson, Telescan, Patty Anderson Telescan, Peter DeHaan, Connections Magazine Onvisource's Stan Jasinski Podcast Podcast interview of Stan Jasinski, from Onvisource, by Peter DeHaan, publisher of Connections Magazine no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090707%20Stan%20Jasinski.mp3?ref=rss Tue, 07 Jul 2009 12:00:00 GMT 00:14:15 Stan Jasinski, Onvisource, Stan Jasinski Onvisource, Peter DeHaan, Connections Magazine Podcast with Bill Lane of Startel Bill Lane, of Startel, sits down with Connections Magazine's Peter DeHaan no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090630%20Bill%20Lane.mp3?ref=rss Tue, 30 Jun 2009 12:00:00 GMT 00:22:26 Bill Lane, Startel, Bill Lane Startel, Peter DeHaan, Connections Magazine 2009-2010 ATSI President Larry Goldenberg Peter DeHaan, publisher of Connections Magazine, interviews ATSI president Larry Goldenberg. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/090623%20Larry%20Goldenberg.mp3?ref=rss Tue, 23 Jun 2009 20:26:00 GMT 00:16:29 Larry Goldenberg, ATSI, ATSI president, ATSI president Larry Goldenberg, Peter DeHaan, Connections Magazine 2008-09 ATSI President Dennis O'Hara Interview with Dennis O'Hara, 2008-09 ATSI president, as recorded at the 2009 ATSI convention, June 18, 2009. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Dennis%20OHara.mp3?ref=rss Thu, 18 Jun 2009 23:44:00 GMT 00:16:48 ATSI, Dennis O'Hara, ATSI president, ATSI convention, Peter DeHaan Podcast with Michele Ringwood of Pronto Connections Michele Ringwood or Pronto Communications tells Connections Magazine's Peter DeHaan about her call center. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/081007%20-%20Michele%20Ringwood.mp3?ref=rss Thu, 23 Oct 2008 19:43:00 GMT 00:14:34 Michele Ringwood, Pronto Communications, ATA, Peter DeHaan, Connections Magazine Podcast Interview with Doris Primicerio of WW-Outsourcing International Doris Primicerio of WW-Outsourcing International shares about her agent outsourcing service for call centers. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/081007%20-%20Doris%20Primicerio.mp3?ref=rss Sat, 18 Oct 2008 19:56:00 GMT 00:18:00 Doris Primicerio, WW-Outsourcing International, Peter DeHaan, Connections Magazine, agent outsourcing, centers. ATSI President Dennis O'Hara at the ATA Convention ASTI President Dennis O'Hara at ATA's convention shares about the outsourcing call center industry. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Dennis%20OHara%20081007.mp3?ref=rss Tue, 07 Oct 2008 19:04:00 GMT 00:17:55 An Interview with Charles Szeto, Szeto Technologies An interview with Charles Szeto, of Szeto Technologies, as recorded at the 2008 ATSI convention in St. Louis Missouri. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/Charles%20Szeto.mp3?ref=rss Thu, 28 Aug 2008 14:39:00 GMT 00:22:09 Charles Szeto, Szeto Technologies, ATSI, ATSI Convention, Connections Magazine, Peter DeHaan Wayne Scaggs Interview Interview with Wayne Scaggs of Alston Tascom at the 2008 ATSI Convention and Expo. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Wayne%20Scaggs.mp3?ref=rss Thu, 21 Aug 2008 19:16:00 GMT 00:25:36 Wayne Scaggs, Alston Tascom, 2008 ATSI Convention, Peter DeHaan, Connections Magazine Interview with Dan Feis of Startel Interview with Dan Feis, from Startel, as recorded at the 2008 ATSI Convention. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Dan%20Feis.mp3?ref=rss Fri, 15 Aug 2008 15:05:00 GMT 00:11:29 Dan Feis, Dan Feis interview, Startel, Peter DeHaan, Connections Magazine, ATSI Interview with Allen Kalik of Professional Teledata Interview with Professional Teledata's Allen Kalik at the 2008 ATSI Convention. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Allan%20Kalik.mp3?ref=rss Thu, 07 Aug 2008 12:38:00 GMT 00:21:04 Professional Teledata, Allen Kalik, Allen Kalik interview, ATSI, Peter DeHaan, Connections Magazine Tom Curtin and Bernie Torvik From Amtelco Interview with Tom Curtin and Bernie Torvik of Amtelco, as recorded at the 2008 ATSI Convention no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Bernie%20Torvik%20-%20Tom%20Curtin.mp3?ref=rss Thu, 31 Jul 2008 15:08:00 GMT 00:18:12 Tom Curtin, Bernie Torvik., Amtelco, Peter DeHaan, Connections Magazine, 2008 ATSI Convention An Interview with Gary Pudles of AnswerNet Network Gary Pudles of AnswerNet Network talks about his company and the teleservices industry. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Gary%20Pudles.mp3?ref=rss Fri, 18 Jul 2008 14:54:00 GMT 00:23:09 Gary Pudles, AnswerNet Network, ATSI, Peter DeHaan An Interview With ATSI President Dennis O'Hara Interview with Dennis O'Hara, ATSI president for 2008-2009 no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080620%20-%20Dennis%20OHara.mp3?ref=rss Wed, 25 Jun 2008 18:38:00 GMT 00:22:34 Dennis O'Hara, ATSI, Peter DeHaan, Connections Magazine Interview with Tim Searcy, Keynote Speaker for the 2008 ATSI Convention Interview with ATA CEO, Tim Searcy, Keynote Speaker for the 2008 ATSI Convention. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080428%20-%20Tin%20Searcy%20-%20about%20ATSI%20presentation.mp3?ref=rss Fri, 23 May 2008 18:21:00 GMT 00:07:46 Tim Searcy, Tim Searcy podcast, Tim Searcy ATA CEO, ATSI Keynote, Connections Magazine, Connections Magazine podcast, Peter DeHaan, Peter DeHaan podcast Podcast Interview with Ken Smith of Combat Wounded Call Center Combat Wounded Call Center trains combat-wounded military personnel to work at home in the call center industry. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080428%20ATA%20-%20Ken%20Smith.mp3?ref=rss Wed, 21 May 2008 17:35:00 GMT 00:11:05 Combat Wounded Call Center, Ken Smith Interview, Ken Smith podcast, Ken Smith, ATA, American Teleservices Association, Connections Magazine, Peter DeHaan Podcast Interview with ATA CEO Tim Searcy ATA Tim Searcy shared his thoughts on the ATA 2008 Washington Summit, including the ATA SRO and PAC. no no http://media.podcastingmanager.com/9/7/8/4/2/111530-124879/Media/080428%20-%20Tim%20Searcy%20-%20Washington%20Summit.mp3?ref=rss Wed, 21 May 2008 17:30:00 GMT 00:10:13 ATA, Tim Searcy, SCR, ATA SRO, ATA PAC, 2008 ATA Washington Summit, Peter DeHaan, Connections Magazine