Connections Magazine Podcasts

Jim Iyoob on Best-in-Class Chat Services

Peter DeHaan — Thu, 02 Jun 2011 16:09:00 GMT

At the 2011 ATA Convention, Etech's Jim Iyoob talked about chat services for call centers.

His presentation was entitled: "A look at Best-in-Class Performance for Implementing Chat Services."

The podcast is available from iTunes or click the play button to listen to the recording:

Jim Iyoob is Vice President of Global Development at Etech. Etech a global provider of customer acquisition and service solutions using voice and chat channels. Etech has a history of helping companies cost-effectively acquire new customers and maximize profits.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Nobel Biz's Sasha Gorman talks with Peter DeHaan

Peter DeHaan — Wed, 27 Oct 2010 17:26:00 GMT

Peter DeHaan interviewed Sasha Gorman, VP of Business Development - Enhanced Carrier Services at Nobel Biz. The interview took place at the recent ATA Convention and Expo in Orlando Florida.

The podcast is available from iTunes or click the play button to listen to the recording:

Nobel Biz is an independent facilities-based carrier providing carrier and enhanced carrier services exclusively to the contact center. They currently support 500 contact centers, managing billions of calls each month. They deliver a resilient carrier platform that handles massive peaks (DRTV, political campaigns). Their cloud-based applications provide a frictionless way to gain transparency and control of the contact center, using open standards that enable customers to interact in whatever way is most effective to them.

For a related podcast, see Ari Bajaj, of Nobel Biz Interviewed at ATA Convention

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Tim Searcy Talks About ATA's New Certification Program

Peter DeHaan — Fri, 22 Oct 2010 19:38:00 GMT

Tim Searcy, CEO of ATA (American Teleservices Association) discusses ATA's new certification program and other call center developments.

Peter DeHaan, Publisher of Connections Magazine, interviewed Tim Searcy during the 2010 ATA Convention and Expo, September 12-15 in Orlando Florida.

This podcast is available from iTunes or click the play button to listen to the recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Etech's Jim Iyoob Interviewed by Peter DeHaan

Peter DeHaan — Wed, 20 Oct 2010 17:56:00 GMT

Jim Iyoob, Vice President of Global Development at Etech, Inc talked with Peter DeHaan, publisher of Connections Magazine at the recent ATA Convention and Expo. Listen to the podcast of their discussion. It is available from iTunes or click the play button to listen to the recording:

Jim Iyoob is the Vice President of Global Development for Etech, Inc. Jim has 15 years of telemarketing sales and call center experience in inbound, outbound, and chat operations. Jim is a top revenue producer and motivational leader, with strong team building and facilitation skills. At Etech, Jim's charter is to manage existing and new business in addition to Etech's E-Commerce Division.

Professional memberships include: Vice President of Communications and Databases for ATA and American Teleservices Association, South Central Chapter, among others.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Judy McKee, of McKee Consulting LLC

Peter DeHaan — Tue, 12 Oct 2010 13:59:00 GMT

Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. She began her career as a telephone sales representative and knows the industry. She learned what works and what doesn't work. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide.

Her company, McKee Consulting LLC is a sales and motivational training company that has been teaching Tele-Sales, Tele-Marketing, Customer Service, and Positive Coaching techniques.

Judy sat down with Peter DeHaan, publisher of Connections Magazine at the recent ATA Convention and Expo. Listen to the podcast of their discussion. It is available from iTunes or click the play button to listen to the recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Angela Morris, president of Quality Contact Solutions

Peter DeHaan — Tue, 28 Sep 2010 18:01:00 GMT

Angela Morris is the president of Quality Contact Solutions; she was recently interviewed by Peter DeHaan, publisher of Connections Magazine, following the 2010 ATA Convention and Expo.

Quality Contact Solutions provides telemanagement and call center consulting services, helping clients with inbound, outbound, and email programs. Their goal is to increase sales, increase customer satisfaction, and decrease cost per contact.

Angela Morris, possesses more than 15 years of call center experience. With a bachelor’s degree in telecommunications and call center management, she has implemented thousands of inbound and outbound call center programs.

This podcast is available from iTunes or click the play button to listen to the recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Alston Tascom's Wayne Scaggs Discusses Call Center Hosting

Peter DeHaan — Tue, 01 Jun 2010 13:28:00 GMT

Wayne Scaggs, president of Alston Tascom, met with Peter DeHaan, publisher of Connections Magazine, at the recent ATSI convention inSan Diego CA.

Wayne discusses the growing role that hosting is playing in the teleservices Industry.

This podcast is available from iTunes or click the play button to listen to the recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Startel's Bill Lane Takes a Look into the Future of the Teleservices Industry

Peter DeHaan — Mon, 24 May 2010 15:28:00 GMT

Peter DeHaan, publisher of Connections Magazine, sat down with Bill Lane, president of Startel Corporation at the recent ATSI convention in San Diego CA.

Bill takes a look into the future of the teleservices Industry and explains how Startel is meeting this opportunity.

This podcast is available from iTunes or click the play button to listen to the recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Ari Bajaj, of Nobel Biz Interviewed at ATA Convention

Peter DeHaan — Tue, 03 Nov 2009 12:00:00 GMT

Peter DeHaan sat down with Ari Bajaj, Client Project and Marketing Manager at Nobel Biz (nobelbiz.com), during the recent 2009 ATA Convention in New Orleans.

This podcast is available from iTunes or click the play button to listen to the recording:

Also check out Peter DeHaan's interview with Sasha Gorman, VP of Business Development - Enhanced Carrier Services at Nobel Biz

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Peter DeHaan Interviews Mike Kovatch, CEO of Contact Center Compliance

Peter DeHaan — Tue, 27 Oct 2009 13:00:00 GMT

Interview with Mike Kovatch, CEO of Contact Center Compliance (DNC.com), recorded at the 2009 ATA Convention in New Orleans. (Peter DeHaan, Publisher of Connections Magazine conducted the interview.)

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Interview with ATA's Tim Searcy

Peter DeHaan — Wed, 21 Oct 2009 00:40:00 GMT

Peter DeHaan, publisher of Connections Magazine, interviews Tim Searcy, CEO of ATA (The American Teleservices Association) at the 2009 ATA Convention in New Orleans, LA, on October 6, 2009.

This podcast is available on iTunes or click the play button below to listen to the recording:

(Check back next week for more ATA podcasts.)

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Interview with Vince McGlone

Peter DeHaan — Tue, 04 Aug 2009 12:00:00 GMT

Peter DeHaan, publisher of Connections Magazine, interviews Vince McGlone from TASterix at the 2009 ATSI Convention.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Podcast interview with Amtelco's Gary Kerner

Peter DeHaan — Tue, 28 Jul 2009 12:00:00 GMT

Amtelco's Gary Kerner updates Peter DeHaan, Publisher of Connections Magazine.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Wayne Scaggs Interview, 2009

Peter DeHaan — Tue, 21 Jul 2009 12:00:00 GMT

Podcast interview with Altson Tascom's Wayne Scaggs, as recorded at the 2009 ATSI Convention.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Podcast of Patty Anderson

Peter DeHaan — Tue, 14 Jul 2009 13:00:00 GMT

Telescan's Patty Anderson shares her thoughts about the Call Center industry with Peter DeHaan of Connections Magazine.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Onvisource's Stan Jasinski Podcast

Peter DeHaan — Tue, 07 Jul 2009 12:00:00 GMT

Interview with Stan Jasinski of Onvisource.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Podcast with Bill Lane of Startel

Peter DeHaan — Tue, 30 Jun 2009 12:00:00 GMT

Bill Lane, of Startel, chats with Peter DeHaan about the present and future of the call center industry.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

2009-2010 ATSI President Larry Goldenberg

Peter DeHaan — Tue, 23 Jun 2009 20:26:00 GMT

Peter DeHaan, publisher of Connections Magazine, interviews ATSI's new president, Larry Goldenberg, at the 2009 ATSI Convention in Pittsburgh, PA, on June 18th.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

2008-09 ATSI President Dennis O'Hara

Peter DeHaan — Thu, 18 Jun 2009 23:44:00 GMT

Interview with Dennis O'Hara, 2008-09 ATSI president, as recorded at the 2009 ATSI convention, June 18, 2009.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Podcast with Michele Ringwood of Pronto Connections

Peter DeHaan — Thu, 23 Oct 2008 19:43:00 GMT

Michele Ringwood, owner of Pronto Connections, sat down with Peter DeHaan, at the 2008 ATA Convention & Expo to talk about call centers, owning your own business, having multiple locations, remote agents, and the future.

This recording is available from iTunes or click the play button to listen to this podcast recording:

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.